RETURNS & EXCHANGE

We at fbbonline follow a 30 Day return policy for non-discounted and discounted products shopped from our website – www.fbbonline.in. We want you to be fully satisfied with every item you purchase from fbbonline. If, for whatever reason, you are not satisfied with your purchase, you may call our Customer Support Team at 18002002255 (Available all days of the week, 09:00AM to 10:00PM) to request for a return, within 30 Days of receiving the order.You may opt for either pickup or self-ship while requesting for a return. Steps for the two options are listed below.


If opting for pickup, please follow the steps below to return product(s):


  1. Call our Customer Support team at 18002002255 to request a return and opt for pickup.
  2. Within 1 business day you’ll receive a PayU link, on your registered email address, to pay a fee of Rs.49 as reverse logistics charges.
  3. Within 2 business days of payment, you’ll receive pickup confirmation and details on your registered email address. Please ensure the item(s) to be returned are placed in the original packaging and all tags, accessories and parts are included.
  4. Our logistics partner will reach out to you, within a maximum of 7 business days, for the pickup.

If opting for self-ship, please follow the steps below to return product(s):


  1. Call our Customer Support team at 18002002255 to request a return and opt for self-ship.
  2. Place the item(s) to be returned in the original packaging and make sure that all tags, accessories and parts are included.
  3. Secure the package and address it to:
    Mr. Sandeep Jat OR Mr. Uday Suvran
    RDC Nagpur OLCP BB Direct,
    A Division of Future Value Retail Ltd.
    Building no.2, OCLP, Khasara no.80/81/82
    Shivmadka,village Gumgaon,Tahsil - Hingna
    Nagpur – 440018
  4. Scan and share the the receipt at care@fbbonline.in along with order number and reason for return.

NOTE : Please use only fedex, Bluedart, Delhivery, Gati OR Xpressbees for return shipments.


For details please see Returns & Exchange under our Terms & Conditions.

For a return to be accepted by fbbonline the following conditions are to be met:

  1. All fbbonline items should be returned in an unmarked, unused condition with the original packaging and original sales receipt
  2. Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.
  3. Footwear should be tried on a carpeted surface and kept in dust bags until you are certain you are keeping them.
  4. Footwear that is returned without a box, in a damaged box or with marked soles will not be accepted.

In the unlikely event that your order arrives damaged, please email us with a photo of the damaged merchandise at care@fbbonline.in. In order to be eligible for a return, you must notify us of the damage within 48 hours of receiving the order.

For seamless returns, kindly ensure the product is packed in the same way it was packed and sent to you.


After inspection we will confirm whether the Products are in an acceptable condition or not. Such as

  1. Name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.
  2. The product should be unused, unwashed, unsoiled, without any stains and should be non-tampered actual products.
  3. The product should be undamaged and without any scratches, dents, tears or holes.
  4. Product's original packaging/box should be undamaged. This confirmation of accepting the returned product(s) will be sent to you within 7 working days after we receive the shipment.

Returns in Store


You may opt to return your product in a nearby store by the selecting a convenient store in your location. To return in store,

1. You have to sign in your account & navigate to My Orders page under My Account.

2. Select the product to be returned by clicking on Return in Store next to the product to be returned.

3. Select a store from the available list & submit your request.

4. Visit the selected store in the specified duration & hand over product at the Return in Store desk.



Exchanges

We do not exchange any item for an alternative color, style or size. We suggest that you return your purchase for a refund (Refer to return policy) and place a new order with us.


Cancellations

You may cancel your order by calling our Customer Support Team at 18002002255 (Available all days of the week, 09:00AM to 10:00PM). Please note, an order can be cancelled only before the product(s) has been shipped out of the warehouse. After successful cancellation, the exact amount that was paid for the cancelled product(s) will be refunded to you in full. An order cannot be cancelled once the product(s) has been shipped out of the warehouse.


Refunds

Refunds are initiated once the returned product is received by fbbonline. We will refund the money once we are in receipt of the product in its original nature/condition. The refund shall be in the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account.  The Management's decision with regard to damaged/defective product and/or issuance of refund shall be final and binding. Further, the Management reserves the unilateral right to modify/alter the aforesaid conditions/policy without prior notice and the same shall be final and binding.